One customer journey
Connect sign-up, billing, account access, and support so customers can move through your product with fewer manual handoffs.
Discuss this workflowPLATFORMS & APIs
Connect your systems. Extend your product.
Bring applications, data, and partners together through practical APIs and integration layers. Build new capabilities around the systems you already use.
Discuss an Integration
Technology that connects technology.
KNAYK LABS designs and builds APIs, integration layers, and platforms that connect applications, data, partners, and business workflows around existing systems.
- Who it helps
- Businesses connecting internal applications, customer products, or partner systems.
- What we deliver
- Agreed interfaces, data mappings, access controls, integration tests, documentation, and operating guidance.
- Where to start
- Map one important connection, including source and destination systems, data ownership, permissions, and failure handling.
What we build
1 of 4: APIs developers can work with.
Connections with a purpose.
Shared operational data
Synchronize orders, inventory, or customer records across systems, with clear rules for conflicts and failed updates.
Discuss this workflow
A partner-ready platform
Let partners use selected capabilities through controlled access, documented interfaces, and an agreed onboarding process.
Discuss this workflowOne order. Connected systems.
An example integration flow: move an approved order from your application to inventory and fulfillment, with an explicit route for failures.
EXAMPLE ORDER
- 01 / ORDER RECEIVED
Storefront
A customer submits an order. The application sends an authenticated request with the required details.
- 02 / VALIDATE & COORDINATE
API layer
Validate the request, map its fields, and identify duplicates before coordinating downstream updates.
- 03 / CHECK & UPDATE
Inventory
Check availability and update the inventory system according to the agreed reservation and consistency rules.
- 04 / CREATE TASK & CONFIRM
Fulfillment
Create the fulfillment task, record its outcome, and return status to the requesting application.
Choose a system to inspect it, or trace an example order.
What if an update fails?
EXCEPTION PATH
Failed update → Retry or review
Record the exception. Retry only where appropriate, route unresolved work to a person, and reconcile incomplete or conflicting updates.
Designed for production.
Make the connection usable, controlled, and maintainable. Requirements and implementation are agreed for your environment.
Clear contracts
Give consumers a clear interface and a predictable way to handle change.
- Documented interfaces
- Versioning & migration
How it works
Agree data schemas, validation, error responses, examples, and compatibility policies. Document onboarding and migration steps when interfaces change.
Controlled access
Limit access to the capabilities and information each integration needs.
- Authentication & permissions
- Data handling boundaries
How it works
Define authentication, authorization, credential handling, and encryption requirements. Include rate limits and sensitive-data handling where relevant. Specialist audits or compliance requirements need explicit scope.
Operational visibility
Make failures discoverable and recovery practical for the operating team.
- Failure & recovery paths
- Monitoring & ownership
How it works
Agree logs, metrics, correlation identifiers, retry behavior, duplicate handling, and escalation. Define performance targets and support ownership rather than assuming blanket availability guarantees.
From system map to rollout.
Clarify dependencies early and validate the connection before it becomes part of daily operations.
- 01
Map
Identify systems, owners, data flows, access constraints, and the business outcome.
System map and integration constraints - 02
Design
Agree interface contracts, authentication, data mappings, and failure handling.
Interface contracts and failure strategy - 03
Validate
Test representative scenarios, including duplicate events and unavailable systems.
Test evidence and readiness findings - 04
Roll out
Plan migration, monitoring, documentation, and operational handover.
Rollout and operating plan
Start with the connection that matters.
Bring the systems, the workflow, and the outcome you need. A focused first step can clarify the technical and operational constraints.
Scope, deliverables, access requirements, fees, and timing are agreed before work begins.
Before we connect.
Is there a public API I can sign up for?
This page describes our platform and integration services. Access to a specific KNAYK product API depends on that product’s availability and onboarding terms. Contact us to discuss the capability you need.
Can you integrate with our existing software?
We assess the available APIs, authentication methods, documentation, and vendor constraints first. Some integrations may need vendor approval, additional licensing, or an alternative exchange mechanism.
How are credentials and data protected?
Access controls, credential storage, encryption requirements, and data handling are defined during design. Regulatory requirements and specialized security reviews need to be included in the agreed scope.
What happens when a connection fails?
We plan behavior around the workflow: retries, duplicate handling, alerts, and recovery procedures where appropriate. Availability targets and support responsibilities are agreed rather than assumed.
How do you handle legacy systems without modern APIs?
We assess supported export, import, file exchange, and integration options before proposing an approach. Feasibility depends on vendor constraints and access; a direct real-time connection is not always available or appropriate.
How are timing and costs estimated?
We review the systems involved, interface quality, data mapping, test environments, and rollout constraints. Discovery or a focused pilot may be needed before a reliable implementation estimate can be agreed.
Will we receive documentation and source code?
Documentation, examples, source-code access, licensing, and handover are specified in the engagement agreement. Terms may differ for custom integrations and licensed product capabilities.
What needs to connect?
Tell us which systems you use, what data needs to move, and the workflow you want to improve.
Discuss an Integration